Customers
One history of relationships, properties, communication, estimates, jobs, invoices, and service activity.
Portfolio
NRTH Field
NRTH Field is an early operating-system concept for service businesses whose work moves continuously between the office, technicians, customers, vehicles, equipment, schedules, and jobsites.
THE IDEA
The work happens everywhere. The system should still feel connected.
Field-service businesses often manage sales, scheduling, dispatch, technicians, estimates, customer communication, work orders, invoices, photos, equipment, and follow-up through separate systems. NRTH Field explores what happens when those workflows are designed as one operating model from the beginning.
AREAS OF EXPLORATION
One operating model for field service.
Scheduling
Plan work around technicians, locations, duration, availability, urgency, and skill requirements.
Dispatch
Give office teams a live understanding of who is working, where work stands, and what needs attention.
Technician workspace
Give field employees a focused view of assigned work, customer information, instructions, photos, documents, and status updates.
Estimates and work orders
Move a customer from request to approved work without rebuilding the same information at every stage.
Operational visibility
Understand revenue, workload, technician activity, job status, and recurring operational bottlenecks.
An NRTH Labs exploration.
NRTH Field remains an exploratory concept. The project exists to study the field-service operating model and determine where a focused product could materially improve how these businesses run.
Back to portfolio